I have a concern, help me

I have a health problem?

I have lost / Someone has stolen my bankcard / chequebook?

I have lost my identity papers?

I have witnessed an accident?

 I have been the victim of an assault?

I have lost my pet?

I have a complaint against a hotel, restaurant or shop?

I want to find out about traffic conditions?

I would like to know the weather forecast for Gironde?

I am looking for an opening time, some information, or a tourist document?

I’m looking for a restaurant?

You want to contact us? You’ve got some questions that need answering?

I have a health problem?

Emergencies numbers

Vital medical emergencies : 15

Police : 17

Fire Brigade : 18

SOS Médecins Bordeaux : +33 5 56 44 74 74 or 3624 (0.12 € / minute)

Bordeaux University Hospital Centre:

Anti-poison and anti-drug centre  : +33 5 56 96 40 80

Dental emergencies : +33 5 56 79 56 79

Paediatric emergencies : +33 5 56 79 59 72

Gynaecological emergencies  : +33 5 57 82 01 01

Cardiologic emergencies : +33 5 57 65 67 90

Ophthalmologic emergencies  : +33 5 57 82 00 30

Psychiatric emergencies : +33 5 56 96 84 50

SOS Hands unit  : +33 5 56 79 56 94

SOS Serious burns unit : +33 5 56 79 54 62

SOS Veterinary unit  : +33 5 56 02 02 69

I have lost / Someone has stolen my bankcard / chequebook?

Dial 0 892 705 705 (0.34€ / minute) – an interbank service centre, open 7 days a week, which will direct your call to the appropriate card-stop centre.

 
 If your card has been stolen, contact the police () 17) to declare the theft, and then, if necessary, your consulate:

www.consulats-bordeaux.org/les_consulats.php

I have lost my identity papers?

Declare the loss at the nearest police station () 17), which will give you a receipt; then, if necessary, contact your consulate:

http://www.consulats-bordeaux.org/les_consulats.php

I have witnessed an accident?

 
 Alert the police () 17) or fire brigade () 18), or dial the European emergency number () 112).

I have been the victim of an assault?

If you have been the victim of an assault or a break-in, present yourself at any police station in Gironde () 17) at any time of day or night to make a statement.

I have lost my pet?

Contact the Société Protectrice des Animaux de Bordeaux et du Sud-ouest:

361 avenue de l'Argonne  
 33700 - Mérignac

) +33 5 56 34 18 43

I have a complaint against a hotel, restaurant or shop?

Contact the Direction Départementale de la Concurrence, de la Consommation et de la Répression des Fraudes:

) 3939

Open Monday to Friday from 8 a.m. to 8 p.m.  
 and Saturdays from 8:30 a.m. to 6 p.m.

SOS lost and found

99 rue Abbé de l'Epée 
 33000 Bordeaux

) +33 5 56 44 20 18 

Open Monday to Friday from 8:30 a.m. to 6 p.m. continuously. Saturdays from 8:30 a.m. to midday.

I want to find out about traffic conditions?

Road traffic information

If you want to find out about road traffic conditions, simply telephone the Centre Régional d’Information et de Circulation Routière, whose lines are open 24 hours a day / 7 days a week.

) 0 826 022 022 (0.15€/minute)

Air traffic information

Bordeaux-Mérignac Airport

http://www.bordeaux.aeroport.fr

) +33 5 56 34 50 50

Train information

http://www.gares-en-mouvement.com

) 36 35 (0.34 €/minute)

Driving requires extreme prudence. Please respect the Highway Code in the interests of everybody. There are large numbers of fixed and mobile speed cameras in Gironde. Below is a list of fixed speed cameras in the county:

A62 at PREIGNAC (PR 29+800), direction Bordeaux to Toulouse, 130 km/h

A62 at VILLENAVE-D'ORNON (PR 0+0), direction Toulouse to Bordeaux, 110 km/h

A63 at PESSAC (PR 0+328), direction Bayonne to Bordeaux, 90 km/h

A630 at BEGLES (PR 33+1321), direction Bayonne to Paris, 90 km/h

A630 at BORDEAUX (PR 4+480), direction Paris to Bordeaux, 70 km/h

A630 at LORMONT (PR 1+965), direction Bordeaux to Paris, 90 km/h

A630 at MERIGNAC (PR 16+500), Rocade extérieure, 90 km/h

D106 at SAINT-JEAN-D'ILLAC (PR 24+210), direction Arès to Bordeaux, 90 km/h

D1089 at SAINT-DENIS-DE-PILE (PR 16+495), direction Périgueux to Libourne, 90 km/h

D1113 at CERONS (PR 38+195), direction Bordeaux to Langon, 90 km/h

D1215 at CISSAC-MEDOC (PR 51+685), direction Bordeaux to Lesparre-Médoc, 90 km/h

D1215 at SAINT-LAURENT-MEDOC (PR 44+151), direction Lesparre-Médoc to Bordeaux, 90 km/h

D137 at SAINT-LAURENT-D'ARCE (PR 5+320), direction Bordeaux to Saintes, 90 km/h

D3 at ANDERNOS-LES-BAINS (PR 84+900), direction Lège-Cap-Ferret to Biganos, 50 km/h

D6 at LACANAU (PR 37+947), direction Bordeaux to Lacanau, 90 km/h

D670 at SAINT-ANDRE-DE-CUBZAC (PR 3+310), direction Saint-André-de-Cubzac to Libourne, 90 km/h

D936 at SAINT-PEY-D'ARMENS (PR 39+265), direction Castillon to Libourne, 50 km/h

N113 at VIRELADE (PR 44+578), direction Bordeaux to Langon, 50 km/h

I would like to know the weather forecast for Gironde?

County Meteorological Office

) 08 92 68 02 33 (0.45 €/minute)

Hours of tides and 4-day surf forecast

Ocean Surf Report ) 08 92 13 60

http://surf-report.com/fr/surfreport/prevision-4-gascogne-ile-de-re-mimizan.html

I am looking for an opening time, some information, or a tourist document?

There is a large number of information points at your disposal, where you can find out everything you need to know about Gironde.

 
 To make your stay all the easier, our various information points will:

w welcome you with a smile – whether in person or over the phone, they are there to meet your needs!

w inform you: there is a wide selection of documents at your disposal, covering a whole range of different subjects, including sites, treks, leisure activities, sports, museums, entertainment, accommodation, restaurants and services.

w advise you: need last-minute accommodation or reservations? Our information points are at your service.

w offer you – depending on site – reduced-rate tickets and tourist packages, and information on accommodation availability, local souvenir shops, guided tours of monuments, and much more besides.

I’m looking for a restaurant? 

Log on to Gironde Mobile: www.tourisme-gironde.mobi

Public holidays

1 January (New Year’s Day)

Easter Sunday and Monday

1 May (Labour Day)

8 May (1945 Armistice Day)

25 May (Ascension Day)

Pentecost Sunday

14 July (Bastille Day)

15 August (Assumption)

1 November (All Saints Day)

11 November (1918 Armistice Day)

25 December (Christmas Day)

You want to contact us? You’ve got some questions that need answering?

We are at your disposal.

Comité Départemental du Tourisme de la Gironde (Tourisme-Gironde) ) +33 5 56 52 61 40